Responding to Reviews

Best practices for responding to client reviews on your listing.

Why Respond to Reviews?

Responding to reviews shows potential clients that you're engaged and care about your customers' experiences. It's also a chance to tell your side of the story if something didn't go as planned.

How to Respond

Log in to your vendor account
Go to Dashboard > Reviews
Click Respond on any review
Write your response and submit

Your response will appear publicly beneath the original review.

Tips for Great Responses

For Positive Reviews

Thank the reviewer by name (if they shared it)
Be specific: Reference something memorable about their event
Keep it brief: A few sincere sentences go a long way

For Negative Reviews

Stay professional. Take a deep breath before responding.
Acknowledge their experience. Even if you disagree, validate their feelings.
Explain, don't excuse. If something went wrong, briefly explain what happened.
Take it offline. Offer to continue the conversation privately.
Never get personal. Focus on the situation, not the person.

Review Guidelines

Both reviews and responses must follow our community guidelines. Responses that contain personal attacks, threats, or inappropriate language will be removed.