Responding to Reviews
Best practices for responding to client reviews on your listing.
Why Respond to Reviews?
Responding to reviews shows potential clients that you're engaged and care about your customers' experiences. It's also a chance to tell your side of the story if something didn't go as planned.
How to Respond
- Log in to your vendor account
- Go to Dashboard > Reviews
- Click Respond on any review
- Write your response and submit
Your response will appear publicly beneath the original review.
Tips for Great Responses
For Positive Reviews
- Thank the reviewer by name (if they shared it)
- Be specific: Reference something memorable about their event
- Keep it brief: A few sincere sentences go a long way
For Negative Reviews
- Stay professional. Take a deep breath before responding.
- Acknowledge their experience. Even if you disagree, validate their feelings.
- Explain, don't excuse. If something went wrong, briefly explain what happened.
- Take it offline. Offer to continue the conversation privately.
- Never get personal. Focus on the situation, not the person.
Review Guidelines
Both reviews and responses must follow our community guidelines. Responses that contain personal attacks, threats, or inappropriate language will be removed.